Privacy Policy

Information We Collect

The information we collect depends on how you interact with Computers for Change and the services you request.

Contact Information

When you contact us, request a quote, schedule service, or conduct business with us, we may collect:

• Name
• Email address
• Phone number
• Mailing or billing information, when applicable
• Information you choose to include in a form, email, or other communication

Service and Device Information

When you request computer repair or another service, we may collect information necessary to understand and complete your request, including:

• Computer or device make and model
• Device information relevant to the requested service
• Requested repair or service
• Description of the problem
• Service history with Computers for Change
• Customer instructions
• Appointment and service details
• Transaction information, when applicable
• Other information you voluntarily provide in connection with the service

Computers and other devices brought in for repair may contain personal files and information. Computers for Change does not intentionally browse, copy, or access customer files unless access is necessary to perform a service requested or authorized by the customer.

Website and Usage Information

When you visit our website, certain technical information may be collected automatically. Depending on the website technologies in use, this may include:

• IP address
• Time spent on pages
• Browser type and version
• Referring website or source
• Device type and operating system
• General website activity
• Pages visited
• Cookies or similar technical information
• Date and time of visits
• Other diagnostic or usage data

This information may be used to operate and maintain the website, understand how visitors interact with it, troubleshoot technical issues, maintain security, and improve website performance and customer experience.

How We Use Your Information

Computers for Change may use personal information to:

• Respond to questions and customer inquiries
• Provide customer support
• Provide quotes or estimates
• Process transactions
• Schedule and confirm appointments or services
• Maintain service, transaction, accounting, and business records
• Perform requested computer repairs and other services
• Manage and respond to customer requests
• Communicate about repair or service status
• Improve our website, services, and customer experience
• Analyze website performance and usage, when applicable
• Resolve disputes and enforce applicable agreements or policies
• Protect our website, customers, and business against fraud, misuse, security threats, or other wrongdoing
• Comply with legal, tax, accounting, or regulatory obligations

We may also use information for other purposes with your consent or as otherwise permitted by applicable law.

SMS and Mobile Information

If you provide appropriate consent to receive text messages from Computers for Change, we may use your phone number to send SMS messages related to the reason you opted in.

Depending on your interaction with us, these messages may include:

• Inquiry confirmations
• Appointment confirmations
• Service updates
• Follow-up communications related to a requested service

We do not share, sell, rent, or disclose mobile phone numbers, mobile opt-in information, or SMS consent to third parties or affiliates for their marketing or promotional purposes.

Computers for Change does not require your consent to receive SMS messages as a condition of purchasing goods or services or receiving our core services.

SMS Consent and Opt-Out

SMS messages are sent only after appropriate consent has been obtained. SMS consent is voluntary and is separate from consent to our general Terms of Service or other required terms.

You can stop receiving SMS messages by replying STOP to a message from Computers for Change. After you send STOP, we may send a confirmation message indicating that you have been unsubscribed.

Where available, you may reply HELP for assistance with SMS messages.

Message and data rates may apply. Message frequency may vary depending on your inquiries, appointments, service requests, or other interactions with Computers for Change.

Opting out of SMS messages will not affect your ability to contact us or receive our core products and services through other available methods.

How We May Share Information

Computers for Change may share personal information when reasonably necessary to operate our business, provide requested services, maintain our website, or comply with legal obligations.

Depending on the systems and services we use, information may be processed by or shared with:

• Website hosting and technology providers
• Customer-management or business software providers
• Email and communications providers
• Payment processors or financial service providers, when applicable
• Website analytics or performance providers, when applicable
• Contractors or other service providers when necessary to fulfill a requested service
• Professional advisers, such as accountants, insurers, or legal advisers, when reasonably necessary
• Government agencies, courts, law enforcement, or other authorities when disclosure is required or permitted by law

These service providers may have access to personal information when necessary to perform services on our behalf. Where appropriate, they are expected to handle information in accordance with their contractual obligations and applicable law.

Business Transactions

If Computers for Change is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with a legal obligation, court order, or valid government request
• Protect or defend the rights or property of Computers for Change
• Prevent or investigate suspected fraud, misuse, or other wrongdoing
• Protect the safety of our customers, employees, or the public
• Establish, exercise, or defend legal claims

We may also disclose information for another purpose when you have authorized or consented to the disclosure.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand website activity, maintain security, or improve website performance.

Cookies are small data files stored on or associated with your browser or device. Depending on your browser settings, you may be able to block, limit, or delete cookies. Disabling certain cookies may affect how some website features function.

Some service providers may also collect technical or usage information when providing website-related services on our behalf.

Data Security

Computers for Change takes reasonable administrative, technical, and physical measures intended to safeguard personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, electronic communication, or electronic storage is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

Data Retention

Computers for Change retains personal information for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining appropriate business and service records, supporting customers, resolving disputes, and meeting legal, tax, accounting, or regulatory obligations.

How long particular information is retained may depend on the nature of the information, the services provided, applicable business requirements, and legal obligations.

Website usage or technical information, when collected, may also be retained for a reasonable period for analysis, security, troubleshooting, or website improvement purposes.

Your Privacy Choices

You may contact Computers for Change if you have questions about how your personal information is handled or if you would like to request a correction to information you have provided to us.

You may also ask to stop receiving non-essential email communications from us. Certain communications may still be necessary when they relate directly to an active repair, transaction, service request, or other ongoing business relationship.

You may opt out of SMS communications at any time by replying STOP to a message from Computers for Change. Where available, you may reply HELP for assistance.

Privacy rights vary depending on where you live and which laws apply. Where required by applicable law, Computers for Change will respond to valid privacy requests in accordance with those requirements.

Children’s Privacy

Our website and services are not intentionally directed to children under the age of 13, and Computers for Change does not knowingly collect personal information from children under 13 through the website.

If we become aware that personal information from a child under 13 has been collected through the website without appropriate authorization, we will take reasonable steps to address the information as required by applicable law.

Third-Party Websites

Our website may contain links to websites or online services operated by third parties. If you follow a third-party link, your use of that website or service is governed by the third party’s own terms and privacy practices.

Computers for Change does not control and is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the applicable privacy policy before providing personal information to a third-party website or service.

Changes to This Privacy Policy

Computers for Change may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable requirements.

When this policy is updated, the revised version will be posted on this page and the “Last Updated” date will be changed accordingly. We encourage you to review this Privacy Policy periodically.