Plain answers to the questions we hear most
After 16 years of repairs, the same questions come up again and again. We wrote them down. Use these guides to figure out what is going on with your computer before you bring it in.
What things cost
We publish honest pricing because customers deserve to know what they are walking into. Most repairs start at $99 plus parts; the guides below break down what affects the final number.
How much does laptop and PC repair cost?
Most repairs start at $99 plus parts. Here is what affects the price and when a repair is not worth it.
Read the guide ->CostHow much does Mac repair cost?
The Mac-specific view, including what makes glued-in MacBook batteries more involved than older models.
Read the guide ->Slow machines, fixable causes
Slow computers are one of the most common things we see, and one of the easiest to fix. Most older laptops feel two to three times faster after an SSD upgrade and a cleanup.
Why is my laptop or PC so slow?
Storage, startup clutter, aging drives, and what to try before you bring it in. Covers Windows laptops and desktops.
Read the guide ->SpeedWhy is my Mac running slow?
The Mac-specific causes and the SSD upgrade that often does the trick on older MacBooks and iMacs.
Read the guide ->Spotting and dealing with viruses
Pop-ups, slowdowns, browser redirects. Most of what looks like a virus is fixable, and the worst-case scenarios are rarer than the internet makes them sound.
How to tell if your laptop or PC has a virus
The signs of malware on a Windows machine and what to do next, whether you are on a laptop or desktop.
Read the guide ->SecurityHow to check if your Mac has a virus
Yes, Macs can pick up malware too. Here is what to watch for and what to do.
Read the guide ->Less common, still useful
Bring it in or call
If our guides did not answer it, the best next step is a quick call or a walk-in. A quick look at the counter is free and takes a few minutes. If we take the machine in to diagnose, the $99 repair applies if we fix it, or a $50 bench fee if we cannot.
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